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nmchick Review

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Donn't buy this spa!
 from California,  Dec 22, 2011

I spent hours emailing and trying to get someone on the phone to help with this problem. I sent video showing the leak from the motor. I got a plumber to write a letter saying the motor was defective. I finally sent it back and put in a complaint to the credit card company. Even though I had my receipt for shipping, the company claimed to not have received the hot tub back and the credit card company charged me again. So I paid for a hot tub I don't even have any more! Stay away from this company!

  • How accurate was the sizing? fairly accurate
  • Please tell us about the quality of the product. the heater won't keep the spa hot, starts at 102 goes down to 95 in 15 minutes, motor kept failing
  • Was the product free of any manufacturer defects? no, the motor failed 3 times
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