At first when my bed arrived in the mail I had noticed the box was severely damaged. As I proceeded to set the bed up I noticed multiple dents and scratches on the frame. Right away i emailed overstock.com with my issue. Within hours I had a response that they had already sent out a new frame. I was slightly inconvenienced by having beds and boxes scattered all around my house for a week but when the new bed arrived in good condition I was very happy. The set up of this bed was extremely simple and took about 30 minutes. I was concerned that it would be flimsy because the frame is so light weight but after sleeping on it for about a week now I'm happy to say it's very sturdy and comfortable. Great and easy customer service! I would defiantly order from overstock in the future.
- How did the color on site compare with the actual product? accurate
- Please tell us about the quality of the product. sturdy yet light weight
- How accurate was the on site description of the product? accurate