afholderman Review

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Rating
Nice looking, not functioning
 from Illinois,  May 18, 2011

At first when I received my bed I was quite pleased. The color of the wood was rich and matched the other furniture in the bedroom. Assembly was straightforward with the supplied instructions and included the required tools. This bed features supporting slats running cross-ways through the bed and a center support rail with four legs running from head to foot. These legs are adjustable to ensure that even support is provided the length of the bed. The problem, however, is that the bolts holding them in go through pre-drilled holes in the wood, which is of a somewhat soft variety. Within a week they had started to wiggle loose inside the holes, allowing the legs to splay instead of support. It is worth noting that I am not of exceptional size at 180lbs and sleep alone most nights, occasionally adding the weight of my 110lb girlfriend. This should be well within the capabilities of a queen-size bed. With the wood loosing it's ability to support, I added metal washers to the hardware. This kept the bolts from twisting sideways, instead they just ripped clean out of the legs! I sent a message to Overstock attempting to explain to them the problem, although a good explanation would have required more space than their meager character allowance. After contacting Overstock's complaint department I received a series of confusing and conflicting e-mails from different representatives. Some told me that replacement parts were on the way, others that a box was on the way to return. When I finally received a box it was not even close to the right parts. I was sent the crossways slats instead of the center rail and legs, and they were for a king sized bed. At this point I was tired of dealing with poor customer support and decided to just remedy the problem myself by fashioning thicker legs out of lumber with multiple screws holding it to the rail instead of one unstable bolt.

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