This is an extremely soft, yet firm pillow. It feels great. There is just one problem: IT'S HUGE. I knew from the reviews it was huge, but I decided to take a chance anyway. It's like 6 inches tall, so you gradually fall off the pillow as you sleep, which then doesn't feel so good. A couple of times a night I struggle to get back on it and hold on to it. The height can also make your neck stiff, but not painful. I used to have neck and back pain every day with my old 2 dollar pillow, and then with my nice, but lumpy ancient pillow. I get stiff from this pillow, but it's SO luxurious and most importantly: I NEVER have any lasting neck or back pain. Overall, I'd recommend and I won't be returning it, but I wish I could give it 3.5 stars because of the height issue. If It was smaller, I'd give it 5 stars.