I called up the morning after I had ordered this mattress pad late at night to cancel my order. I realized that it would make my bed too high. I was told it was too late and that they could not cancel but that they would include a return free shipping mailing label with it. I ordered a queen-size topper. A few day's later, a box arrived containing a king wrapped in plastic wrap with no Slumber Loft brand written on it. Hard to know if it was even new.I took the mattress topper out to look for the return label but there was not one. I decided at this point to try it on the bed to see if it actually was too high. Big mistake and my fault. It definitely was but no getting it back into the box after this so no way to return it even at my own expense. Decided to make the best of it and try it. Mistake number two. The topper is very poor quality memory foam as you sink into it too much, and it is extremely soft. I kept waking up feeling that I was stuck in it and could not turn or move. i have had to take it off the bed and it is now in a closet doing nothing and taking up a lot of room, as I cannot get it small again. As many reviews stated ( I had only read the beginning good ones and not all the bad ones) , the pad is only actually one and a half inches thick without all the long fingers and these have no consistency at all to them. Definitely not real memory foam, Do not waste your time buying this. i have had lots of good buys from Overstock before but will never dare buy from them again.