We are very pleased with this bed. My husband and I are a healthy average weight and were looking for a mattress that would help alleviate back and joint pain. I understood memory foam to be a good choice for this purpose after doing some internet research. I read many reviews on Overstock and originally had my eye on one of the thicker Hotel Grande memory foam mattress'. The one downside, according to a couple of the reviews, that concerned me was customers getting too heated while sleeping with the Hotel Grande. I came upon the SS gel memory foam 11 inch queen and read that the 'gel memory foam' was suppose to prevent people from getting too hot. I looked at the makeup of this bed and thought the thickness and different layers of foam would suit us nicely. My only concern was that the bed might be too hard based on another review. I received the bed within the promised time frame and as soon as I unwrapped it, it expanded to its correct shape immediately with little smell (another concern by some memory foam customers). My first time laying on this memory foam felt like what I imagined to be laying on a marshmellow, in a delightfully suspended way. I couldn't wait to sleep on it a couple of times before leaving a review. My purchase was mainly based on others' reviews and I wanted to leave feedback to help those who make decisions from reviews as well. This bed was not too hard or too soft, but just right. Neither of us felt too heated; however, we are in the middle of our winter season. I slept through the night without waking from body aches for the first time in a long while. The memory foam takes a little adjusting to as we have only experienced box spring mattress': it just feels noticeably very different (of course, we also downgraded from a king to a queen). We are overall, very happy with this purchase; I can't imagine that I would have found this quality of bed at such a fantastic price anywhere else.