hein0833 Review

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 from Butler, New Jersey,  Oct 1, 2011

While I would recommend this product to everyone I have to admit that during the whole process I had my first and hopefully last problems with Overstock.com. I had ordered the bed with no problem it cane and I was missing the waterproof matters pad cover so I conacted customer service and they had one sent out. I then unrolled the memory foam as directed to air it out. Two days later I flip it over to air out the other side and there were 4 rips in it. I contacted customer service again and they gave me 2 options I could either send it back and they would mail me another one or I could keep the one I had and they would give me a partial credit. I was very happy how their customer service handled this situation. It makes you feel that they value their customers unlike other companies ourly there. I got the cover and the rip situation was taken care of. I have never had a problem with Overstock before but was more than please with how they handled it and would recommend this product and company to anyone.

  • How did the color on site compare with the actual product? Pretty much the same.
  • Please tell us about the quality of the product. Mine came with 4 rips in it but I put that side on the bottom. It has made my bed much more comfortable. My dog doesn't even want to get out of bed now! e
  • How accurate was the on site description of the product? The description was very accurate.
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