This arrived in a week, compressed in a box. It was easy to unpack, and there was not much noticeable odor. We have a full size bed, and this fit perfectly. The mattress pad that comes with it is better than I expected. Rating for shipping, packaging and quality: 5/5 From the first night, I slept better than I had in years. The cushioning is just right--any deeper and it would be hard to turn over. It is very comfortable and doesn't shift the way my old feather bed did. I was worried about heat retention, but it is not a problem. Bottom line, it gives us just the right amount of comfort.