The machine arrived but I had trouble with the blade not lifting as it crossed the paper. I emailed customer service and almost immediately received a return label to ship the item back. In less than a week I received a new machine that works perfectly. I love it. Customer service was great. No problems with the exchange.
- How did the image on site compare with the actual product? yes
- How accurate was the on site description of the product? very accurate
- Please tell us about the quality of the product. good
- Would you recommend this to a friend? Yes