I've been a fairly frequent customer on this website for the past several months, but most of my purchases have fallen into the categories of clothing, accessories, and housewares. This was my first furniture purchase from O.co, and I can now safely say that it will be my last. To begin with, I opened the box to find that the color of the chaise, in person, is vastly different from the color on the website. In the photo, the fabric looks solid white or off-white. In person, it is much darker, more of a light tan in color. Also, the fabric has a woven look and is very rough against the skin, which you would never guess based on the picture. Still, although it was not what I expected, I decided to go ahead and put it together anyway because I liked everything else about the contemporary style of this piece, and I figured I could always spruce it up and make it more comfortable with a soft throw blanket. Next, assembling this thing was a beast. The holes did not always line up well, and I constantly found myself having to unscrew bolts and re-screw them in in a different order to ensure that some of the bolts that were "off" would fit well enough that they could be tightened. On top of that, if you follow the instructions on where to screw in the legs, only 3 out of the 4 screws on the back two legs actually make contact with wood on the bottom of the chaise. The others hit... nothing but air. So, there was an issue with faulty design there, either with the instruction sheet or the construction itself. Finally, quality of the components is poor. 3 OUT OF 4 LEGS had huge cracks running from the top of the leg to the bottom. By the time I discovered this, I had already fiddled with the assembly for over an hour and had the rest of the chaise put together. I arranged the legs as best I could to hide the cracks and just as I finished screwing in the last leg and flipped it right side, the metal plate ATTACHED to the top of one of the wooden legs ripped off completely and the leg fell off. <SIGH> I screwed everything back in as tight as possible, but that leg still wobbles quite a bit, and I think if I shift too much while reading, I may end up on the floor. The only bright side is that I *think* customer service is going to be able to send me 3 new legs. I only hope they inspect them to ensure they're not broken before sending them out...
- How did the color on site compare with the actual product? Very different
- Please tell us about the quality of the product. Very low quality
- How accurate was the on site description of the product? Not accurate