First point: Out of the box, it has an unpleasant smell. I hope it goes away soon. Second issue: It comes with/in a bizarre 100% poly cover that is a flocked, shiny velour or something. It looks and feels as if it came straight from the dollar store. I took it off before I put the pillow into the pillow case. Third observation: the contents of the pillow - the shredded latex - shifts like crazy. Pick up one end and shwooosh - the latex is all at the other end. I have slept on shredded latex pillows that did not shift. If I sleep well on it, OK. If not, customer service and I will have a long chat.