lakemcclurg Review

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Rating
Good product, better customer service
 from Chicago, IL,  Mar 4, 2012

Good Product The product was as described on the site. Good finish, relatively easy to assemble. The assembly instructions could have been a bit better (relative to say an ikea), but not a big problem. As much as we chose this for its relatively small dimensions, we were a bit surprised by how small this is though. Its a compact table (urban, downtown living) and great for say a couple and a kid or so. May not be very useful as a table where you have four adults using it on a frequent basis. Great Customer Service The original delivery came with the table top damaged. When I called customer service, I was expecting a long wait time, effort to explain my problem, the hassle of sending the table top back, etc. However, I was pleasantly surprised by its customer service. Wait time under a minute. About a minute to explain my problem, a minute to hear how sorry they were and then a minute to hear that they were going to send me a replacement table top. I didnt even have to return my damaged item. Five minutes on the phone and 3 days later I had the replacement item delivered. Couldnt have asked for more.

  • How did the color on site compare with the actual product? Quite accurate
  • Please tell us about the quality of the product. Pretty good in the one week we have used this
  • How accurate was the on site description of the product? Very much
  • Would you recommend this to a friend? Yes
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