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defcon3 Review

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Refurbished, with a caveat.
 from Detroit, MI,  Jan 18, 2012

The handle tube was bent and creased and out-of-round, and would not fit into the body. I had to carefully bend it back into shape with the handle of a wooden spoon, so that it would fit into the hole. I've seen one or two other reviews that complained of similarly bent handle tubes. Also, there were a few missing and wrong accessories. This tells me that the product was never assembled and tested, and makes me wonder what else might be wrong with it. But I complained to Overstock, and they promptly gave me a partial refund and sent the missing parts, so I am happy with the resolution. The vacuum seems to work fine now, and I love it!

  • How did the color on site compare with the actual product? Color was accurate
  • Please tell us about the quality of the product. The Shark Navigator is an excellent vacuum
  • How accurate was the on site description of the product? The site calls it "refurbished", but I would say "used"
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