received refurb. the vacuum portion worked great. changed over to the steam portion of the shark. that's when I had my issues. it steam for tank of water. I tried a second tank of water and the shark wouldn't produce steam anymore. I read some comments on line, so I suspect the refurb has mineral build up from a previous user, so steam can't come out of the little hole anymore.
- How did the color on site compare with the actual product? fine
- Please tell us about the quality of the product. bad
- How accurate was the on site description of the product? fine