Went online to order a firm bed with a 9 " foundation. In the recommended section O suggested I get a pillow top for the bed. Little did I know this COMPLETELY changed the order to a mushy soft mattress. The 800 # called me 4 times about setting up a delivery I already scheduled. I was supposed to get white glove delivery and set up and free haul away. This turned into matress and foundation in the hall and 2 guys who took my tip running off without the old bed. When I called to complain they said I could return the bed so I ordered a new bed only to find out that I could NOT reutrn the bed and would incure heavy fines. SO I cancelled the first bed only to be charged $150.00 . I cancelled the order within 24hrs. 4days later the O tells me they finally called the warehouse and TOO BAD I have to pay the fine. I asked for proof they requested a cancel within 24 hrs and they told me no. I asked the WHITE GLOVE delivery people to either come by and pick up the old mattress or give me my tip back and they laughed and hung up on us. = I will never shop O again. Good riddance to a sleazy online company.