I called first to find out how I would go about returning this topper if it turned out like the other brands I tried. Customer service said that the Serta company only made the toppers as they were ordered. They did not make hundreds up and leave them rolled up in a box in the warehouse for years. And I guess that's true because as soon as it was out of the box and unrolled I could have put it on the bed! I would have no problem recommending this topper to anyone.
- How did the color on site compare with the actual product? N/A
- Please tell us about the quality of the product. The quality is excellent. I tried 3 other toppers before this one and they all had the same problem. The memory foam had amnesia!
- How accurate was the on site description of the product? Very accurate.