This foam topper arrived dirty and obviously used. I bought another topper a few years ago that is absolutely amazing and it was not a Serta. When I got my first topper it took almost 48 hours for it to unfold itself and it was spotless. It was obviously new. This one, however, arrived and as soon as it was taken from the box it flopped open. It took NO TIME to unfold. It was not new. In addition to that it was filthy. Moreover, when I informed OS.com I was told that a box would be delivered for repackaging so that I could return this topper. That was 2 week ago and I have not received it yet. I find the customer service and products from Overstock have greatly diminished of late. I have been a customer for a long time now. I will no longer shop here. In conclusion, don't wast you time or money here....especially on this topper.
- How did the color on site compare with the actual product? Not even close
- Please tell us about the quality of the product. Poor
- How accurate was the on site description of the product? Not even close!