I had purchased the Serta Cromwell queen set a little over a year before and was very pleased with the quality and value of the purchase. In redoing a guest room, I looked again at this particular mattress only in a twin set this time. It arrived within two weeks of ordering. But a few days later, I noticed that the welting that is used to connect the top of the mattress to the side was coming unstitched. I called O and they were johnny-on-the-spot to get me a new mattress. Best of all, I didn't have to hound them about the status of the reorder. They keep me updated with emails and phone messages and despite it being the Christmas rush, I had my replacement within ten days. It was the kind of service and courtesy I thought was no longer available from any retailer. I haven't purchased a lot from O, mostly just larger ticket items. But I can say without reservation that I consider them a reliable seller and won't hesitate to be a return customer.
- How did the color on site compare with the actual product? Spot on
- Please tell us about the quality of the product. Excellent
- How accurate was the on site description of the product? Very accurate