Serta matress is very good. It was protected with a thick plastic cover, underneath the cardboard box. Overstock communication on product delivery was absolutely terrible (especially from the shipper). I even called the help to inquire why they had not provided any delivery information. The person on the phone could not answer any of my questions, and just told me to call another number which no one answered. After a very long wait (3 1/2 weeks), I got a call at work annoucing the delivery truck was at my house. The delivery requires signature. $$ shipping sounds like a good deal, but don't expect anyone to tell you when it might arrive.
- How did the color on site compare with the actual product? not relevant (its a mattress that is covered up most of the time)
- Please tell us about the quality of the product. Serta lives up to its reputation. well constructed box spring, and very good matress.
- How accurate was the on site description of the product? adequate