I was really excited to get this mattress after reading all the reviews on it. The ordering process was smooth and I recieved it 9 days after the day I ordered it so that was awesome. The delivery people were great. They set up the bed and took my old mattress away! However I thought the bed was not anywhere near as soft as most the reviews said. In fact I thought it was way too firm and uncomfortable. I didn't like how it sunk in alot at my hips but not hardly at all anywhere else (I'm not an overweight individual). It is a pretty mattress though but the pillowtop is made out of your standard mattress material and not a soft clothlike material that most pillowtops are. I was dissappointed. To soften it up more we put a serta coolmax fiberbed topper on it and that made it just about perfect. If you want a really soft and plush pillowtop mattress, this bed is NOT for you. If you like it in the middle or more firm than this bed would be perfect. I also wish it had a longer warranty. The manufacturers warranty is only 5 years. And reviews I've read about the life of the mattress only gives it 5-7 years which is not very long. It would be worth it to spend a little bit more to have a more durable mattress with a better warranty.