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benzene01 Review

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Great mattress. Beware delivery!
 from Austin, Texas,  Feb 24, 2013

The mattress is great. It is a plush mattress with the right amount of firmness. Those of you who think you are going to sink into it, you're not. I found it very comfortable in any regards. A mattress is hard to shop for online. I was just following the reviews and they have been pretty spot on. I do want to caution you on the delivery aspect. That would've gotten a 0 (zero) star rating from me! The delivery was set up through a warehouse in my area once the mattress arrived. Two drivers should up to my house and couldn't have been in more of a hurry to get out! I actually ordered two mattress for both my daughters. Even though there were two drivers, only one would carry the mattress and then looked at me like "why aren't you helping me carry this thing up the stairs?" I had just gotten out of the hospital for a back injury! I was upstairs, they left my door open so they could rush everything...so my indoor cat got out! They told me how to sign papers and what to check on their service and the condition of the items even though I didn't even see both mattress at this point. I was so worried about finding my cat fast and I felt awful because, like I said, I was just out of the hospital. I made arrangements with this delivery company to take away a mattress, but they left it in such a rush! I would've noticed if I was able to find my cat. They were there a total of maybe 20 mins top. I asked for help to take a bed rail upstairs that ordered from the same order, it just arrived on a different day. They acted like that was going to kill them. At that point I knew it was hopeless. Then why looking for my cat I noticed they parked at the corner and spent an hour there...no idea why?? paid by the hour I guess...ugggh horrible delivery here in my area. Make sure you have someone with you to watch all areas. Fortunately, this delivery company is not the mattress! The mattress is great.

  • How did the color on site compare with the actual product? N/A
  • Please tell us about the quality of the product. Great
  • How accurate was the on site description of the product? Great
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