This mattress set is a terrific buy. It has the pillow-top feel which means it feels soft when you first lay down, but it does have a definite firm support under the initial soft. I would categorize it as medium, not too firm or too soft. We think it is perfect for our guest room. These are very plush looking and feeling items, clearly well made. The delivery/set-up was smooth and hassle free. We felt the delivery was smoother than most of the purchases/deliveries from our local high-end furniture stores. I would buy this again without hesitation.