I ordered this mattress expecting to be a firm, but it is far from it. I totally sink into the mattress and I wake up in the morning and my lower back and hips hurt. If it wasn't a hassle to return it, I would do it. I'm hoping that buying better, firmer pillows will do the trick. I am a little confused by the other reviews, because some people say that it is firm and others soft. Next time I will just go to a mattress store and buy it there. Save myself the trouble.