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Sagging and collapsed after less than one month.
 from Dallas, TX,  Dec 12, 2012

This was shipped to me and was delivered in thin plastic only. I am the only one sleeping on it 130lbs. It began to sag after two nights! Now, after less than a month, it's collapsed on the side, like an accordion!!! What a laugh! I've have never seen this before, even with $50 childhood mattresses. Now, I have to do the Serta warranty. They are charging me $35 to come out and "inspect" it and will "determine" if it's defective or not and will select a "comparable" set if one is available. I don't know what that means, but I'm filing on Serta and Overstock with the BBB if they don't have a new, good mattress in my home in the next two weeks. Period.

  • How did the color on site compare with the actual product? Color? It's a mattress, who gives a hoot?
  • Please tell us about the quality of the product. cheap, cheap, cheap
  • How accurate was the on site description of the product? they failed to mention cheap
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