I was very excited to finally have a memory foam mattress. Before buying it I checked all the negative reviews complaining how firm is this mattress, and figured I couldn't go wrong with it, since I prefer my bed a bit on the firmer side. The description warns us, that the firmness of every item is unique, and that's about the only true statement they made about the mattress. It must be very unique, since the mattress I've received isn't firm at all, but extremely soft. It is actually so soft, that I am able to compress the 8 inch mattress to a 1.5 inch thickness using only 2 fingers! (And I'm not a particularly strong woman!) I've slept 2 nights on this mattress and woke up up with aches and pains, my back, neck and shoulders hurt terribly. What a disappointment! I contacted costumer care to see if there is anyway I can return it, since it's definitely not the supportive mattress they advertise (standard answer: memory foam mattresses are unreturnable once opened, but they look into it and will get back to me) Be prepared, that it's a risky bet to buy this item! You probably get a a mattress that functions well, but there is also a good chance that you end up with a defected one, and will be stuck with it! And if you want to exchange your too firm mattress with my too soft one, please contact me! :)
- Please tell us about the quality of the product. Very poor quality, not as advertised.
- How accurate was the on site description of the product? Inaccurate description