I really felt like I was taking a risk buying a mattress from a website, so I did a lot of research and read a lot of other reviews for products before I made a decision. I am very pleased with this mattress. We bought it for our spare bedroom, and already my husband has taken several naps on the new bed, just because it is so comfortable. I was concerned that the mattress would be too firm, but that was not at all the case. It's very cozy. Because there is only 2" of actual memory foam in this mattress, I am considering buying the 2" Serta memory foam mattress topper, just to extend the durability and life of this mattress. Based on my current experience, I know going with Serta will be a good decision.