I ordered this on Black Friday because i needed a new mattress. It arrived last night, was easy to open and put into place. My first complaint is 8" isnt enough (thats what she said). I have a low bed that uses a wooden slat foundation rather thana box spring. My old mattress was low, but this makes my bed even lower. I may need to try to raise it some or get a thick topper. The smell isnt an issue. If i stuck my face to the mattress, then I could smell it, but i'm not a pillow biter, so thats not an issue for me. The build quality seems pretty good. It came with a flyer from sleep innovations, which is the same company that makes more expensive mattresses for other retailers. The box is clearly marked serta though. Another compliant I Have is the rigidity of the corners. My fitted sheet and mattress pad seem to squich teh corner. Its not really noticabke with sheets on though, but it is something I never considered.