The good- The mattress arrived in a large box and was reasonably easy to get upstairs. I would decribe it as more soft than firm. However my teenager loves it and he decribes it as a soft mattress. The smell that is described in other reviews went completly away in about 2 weeks. Overall a good value for the money. The bad - UPS delivered the mattress to the wrong address. When Overstock was contacted about the problem they were very nice over the phone but did absolutly nothing to help resolve the problem. They promised to follow up and there was none. Luckily it was delivered to a neighbor who called me and I had to go and pick it up myself. If they had not been honest, I would probably be still waiting for the mattress.
- How did the color on site compare with the actual product? The same
- Please tell us about the quality of the product. Good quality
- How accurate was the on site description of the product? The mattress is as described