The product arrived quickly and defect free. It does not have a cover to protect it. It is also extremely heavy and you will need someone to help you move it to keep from tearing it. We ordered the topper to use on a too firm mattress . We had memory foam toppers and they had proven to be to hot. The latex topper did not produce the amount of heat that the memory foam did resulting in a more comfortable sleep. Our only complaint is that it is too firm for our needs. If we could find It in a slIghtly softer density it would be perfect .