I was delighted when these pillows came because they are firm and soft at the same time. I have lots of shoujlder and neck issues which make it difficult to sleep on my left side. These pillows really support my head which is a great help with my neck and keep pressure off my bad rotator cuff. I have berern able to sleep much more often on the left. Even so, the pillows do have softness and "give" just enough to be very comfortable.