I hesitated to buy this pillow and now I'm glad that I did. After receiving it, I thought it was too firm but then I discovered that the top and bottom are different... one side is firm and the other is softer like I prefer. I alternate from sleeping on my side to sleeping on my stomach and I find this pillow accommodates both positions. I would prefer if the left & right sides were a bit softer. It would be nice if the manufacturer offered more of a selection.... However, this is a great pillow... much better than all of the others that I've tried presently on the market.... I have to admit that I like it better than my white down pillow. In the 70s, I bought a similar pillow somewhat like the MultiSupport, but smaller and softer, in a Medical Supply store.... I loved that pillow so much that I brought it with me on my vacations.... however, unfortunately and much to my regret, I left it at a hotel... and I haven't been able to replace it since. Now that's a long time. This MultiSupport pillow is the closest to it so far. It does give me good neck support and I enjoy a good night's sleep. Because of its size, I won't be able to squeeze this pillow in my luggage when I'm traveling... the down pillow will have to continue being my companion during my travels. If you're looking for good neck support, this pillow is definitely worth trying.