I ordered the Bed Wedge, I have back problems..not heartburn etc. Anyway...When my BW came, it was missing the top layer. (which looks like egg carton) Description states clearly that it has 2 layers. I contacted Overstock.com and customer service was very nice in helping me through process of returning it. They quickly sent me another one, but unfortunately it also was missing the top layer. I sent it back also and was refunded almost immediately when they received it. If you have ordered one...you may be missing the top layer also. It pays to inspect before using.