hopefulcustomer Review

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Don't be blinded by the price
 from Long Island, NY,  Sep 2, 2011

I am a frustrated customer. First of all the bed came in great time and is definitely a two person job. Also, they have live assistance who will help you with questions as you put the bed together. Yet, one of the screws broke as we put the bed together (the wood was very difficult to get through on one side of the bed) and the screws we ordered were NEVER delivered. We went to the hardware store and bought our own screws and put the bed together. Then in the middle of the night I hear a CLUNK and look under the bed to see the middle support leg FELL OFF. The inside of the leg that screws on came off and the leg just fell of the bed. We ordered new legs and after 2 weeks of waiting they finally came and they were black instead of wood colored which was weird because the ones we had were wood colored so we thought we had had the wrong legs to begin with... WRONG. They sent us the wrong legs which we learned after we put them on and realized they were too BIG AND regardless one of those legs was broken! It wouldn't screw in all the way! SO my bed was wobbily and broken so we had to put the old (broken) legs back on the bed so that I have somewhere to sleep and I had to call yet again to get new legs to be delivered and just HOPE that these ones are the correct legs and are actualy usable! If I could go back in time I probably would not buy this bed. Save your time and spend a little more money and maybe get something that you can put together in one shot and have it for years. The wood is fantastic, you don't need a box spring (coming from a girl with metal rods in her back so you know I mean business) and the color is great but with all of these issues all in all it just doesn't seem worth it. The bed is nice...maybe you'll have better luck than me.

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