I loved the appearance of the French chairs. They were shipped promptly and were just as pictured until I saw the back. The upholstering was poor. I question the quality control. To have one chair with puckered material is one thing but both chairs? Certainly, someone was asleep at the wheel. I was thrilled with the response from Customer Service. Return shipping was arranged and carried out seamlessly. I even received a follow-up call to ensure that the return was in process. Following pick up I received an email that the chairs had been returned and that I would be receiving a credit on my credit card concurrent with the next billing statement. Although I was disappointed in the chairs, I will definitely shop o.co again because of their outstanding service. Suggestion: please note in your advertisement where products are made. I would not have purchased these chairs had I known they were made in China!
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Poor upholstering. Puckering in back on both chairs.
- How accurate was the on site description of the product? Right on.