emilywf Review

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Rug was not the quality is was advertised as
 from Redwood City, CA,  Oct 25, 2011

Initially, I loved this carpet. The color and feel were wonderful and it was perfect for the space. Four months after it was purchased, however, I noticed there was area area where the carpet tufts were raised in a strange way. I bent down to see what was happening and they just fell off in my hands. Somehow, an area of the carpet had a flaw and a good amount of the tufts were simply falling out. I tried to ask Overstock for a replacement since a good quality wool rug should last years but since I was past my 45 day return deadline I was only given the option to buy a new carpet with a $$$ discount. Since they wouldn't guarantee the new carpet past 45 days (and my current one didn't start to fall apart until 4 months in) I declined. Buyer beware. I'm very surprised that Overstock doesn't stand behind it's products better.

  • How did the color on site compare with the actual product? True to color
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