I really liked the look fo this rug. The colors are great and fairly close to how they appear online. I was little disappointed that the bursts are made not of wool, but some sort of shiny, ribbon-looking yarn, and they are longer then the rest of the rug. It provides some texture, but the burst yarns look a little cheap. We decided to keep it anyway, as we like the overall look. I originally ordered a size too big by accident and had to return it and order a smaller one. As it was my first time ordering on Overstock.com I was unsure about the customer service. I was very pleased with how helpful the agent was on the phone, and pleased overall with the customer service. I rated it 3 stars but would really like to give it 3 1/2.