We have had this rug for a few months now, and I love it even more now than I did when we first got it. Other reviews mentioned that it is not a "soft" rug - I would disagree. It definitely is not plush, but it is soft like my favorite wool sweater. The colors are true to the photo and it seems to be very well made. It did shed at first, but it vacuums well. Even with traffic from three young kids, it looks wonderful. We did have to return the first rug we received because it had what looked like a box cutter cut all along the back, but the customer service was second to none. I dreaded the hassle of returning it when I saw the cut, but I have literally never had such wonderful customer service. It was a hassle-free return and I will be shoppin at Overstock.com again.