I first received a rug which was not the one I ordered. I called customer service immediately and they were excellent at handling situation. UPS picked up return rug the next day. Within 4 business days I received correct rug. It is beautiful, better then I expected. Looks like a much more expensive rug. Customer Service was excellent and I'm very pleased with my purchase and the service I received. Will not hesitate to buy from "O" again.
- How did the color on site compare with the actual product? Color just as it appeared on my screen
- Please tell us about the quality of the product. Quality is excellent, plush and thicker then I expected.
- How accurate was the on site description of the product? Description was very accurate