In the picture the thread detail looks as if it is a silver/gray color when it is not. It is actually off-white thread and black thread combined which from far away gives the appearance of a gray/silver color. I placed the rug in my living room vacuumed it twice and all the thread from the thread detail started coming out. At first I thought it was normal because the rug was new so I got scissors and trimmed the excess thread but a few days later I vacuumed again and the same thing happen. Looking at the rug from an angle you can see all the threads. I decided not to trim the threads anymore and return it. I do not have any pets and the rug was already being damaged from just the vacuum I cant imagine in 6 months. Called overstock and explained my problem and the customer service was excellent.
- How did the color on site compare with the actual product? Exactly except the thread detail
- Please tell us about the quality of the product. OK
- How accurate was the on site description of the product? Accurate