Overstock never disappoints with their order arrival times, however the photographs are very misleading. I gave it 3 stars because it is definitely as fine a quality as you see in the images. Unfortunately, there's a disparity between what's advertised and depicted (image and word) vs. what arrived. The image seems to show it as a medium gray, it's described as gray but upon arrival, the receipt detail noted it as "charcoal". This rug is virtually black. I tried squinting and see it as "charcoal". No...uh-uh. The rug fibers are just about as black as the border (so I'd call it an off-black rug, black border). Who knows, I apparently must have received the last one, so perhaps the other stock was true gray and this one was an oddball black one. Overstock was speedy in helping me arrange for a return at their expense and I've since purchased another Overstock sisal that I'm absolutely head over heels for.