Not happy with the product design or the inability to contact the manufacturer to replace a part they have to have known would be a problem on their scanners.
- How did the image on site compare with the actual product? Undetermined at this point
- Was the product free of any manufacturer defects? I believe that the design with the usb plug receptor located in the front of the scanner was a terrible design flaw.
- Please tell us about the quality of the product. I would not recommend purchasing any photo scanner or any product from SVP. It is impossible to contact them to deal with any issues or order new parts. The cable that plugs into the front of the scanner was inevitably going to break. Of course, our broke and I have no way of getting in touch with SVP or getting a replacement cable. Worst of all, I am in the midst of making pictures that were to be used as Christmas gifts and may not be able to complete the projects/gifts due to the fact I cannot locate the proper cable. Just beyond frustrating.