mangymutt Review

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Rating
Quality : Excellent Value : Excellent Style : Excellent
Great Customer Service - Great Sink!
 from Parker, CO,  Mar 7, 2014

First - a thumbs up for Overstock customer service. After receiving the sink, I stored it in the garage - we had started on plans to renovate the kitchen, but it was taking longer than expected. By the time I went to check on the sink to make sure all looked good - it was past 90 days (shame on me). And strangely, the logo on the cloth protective bag that the sink comes packaged in - had somehow bled/tarnished through on to the sink divider. The tarnish could not be rubbed off - and it was clear that it was an imprint from the package. In horror, I called Overstock - customer service handled it beautifully. I texted a picture of the issue and they gave me instructions on how to send back the sink so they could send a replacement. The new sink came without a glitch. Installation was easy (or at least the countertop people did not run into any problems with it) - but then I realized that the countertop people didn't realize the bottom grates were in the box and they had come and left with the box. The countertop company could not retrieve the box (the installer had thrown it away at another project site - and it was unretrievable). So I called Ruvati directly. Ruvati does not sell the grates - they come only packaged with the sink set. But the rep. said if the warehouse had them in stock, they would send them to us. The next day they called and confirmed they were sending them to our house - no charge - not even for the shipping. The sink itself is great. I love the squared corners with some radius so that they aren't impossible to clean. Everything is solid. Definitely make sure though that you have enough clearance from the backsplash to the front. Our faucet fixture was a pretty typical 2.5 inch diameter and there is JUST enough room for it to be set. If I had gone with 3cm Quartz backsplash vs. the 2cm Quartz backsplash (which I did debate endlessly on because it meant another slab), it would have not had enough room. Most of all - Overstock and Ruvati had excellent customer service and have me sold.

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  • Would you recommend this to a friend? Yes
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