I purchased this item 10/11 for trip to NZ in Feb 2012. I had read previous reviews and felt that this product would hold up well. Upon arriving in NZ and getting luggage in NZ, I attempted to pull up telecoping handle on large suitcase. After several tries and other passengers trying to assist, it remained closed and would not function. I had to pull 50# bag from international terminal to domestic terminal (quite a walk) for final trip to Christchurch, final destination. When I arrived at my daiughters home, we emptied the suitcase and found that the metal hardware had bent in half and that is why it wouldnot open as it affected the telescope handle. I called Overstock and they gave me info for company so that I could contact them. However, I have contacted the company 3 times without any response. I will be traveling back to US with another piece of luggage as the one from Rockland is TRASH. Do not believe that the 3 yr warranty is believeable and they do not respond. I will once again try to get response upon arrival in US . but \am very disappointed in this product and cannot recommend it to anyone. If you have just ordered, send it back before you have results like mine.
- How accurate was the sizing? ok
- Please tell us about the quality of the product. INFERIOR
- Was the product free of any manufacturer defects? NO, ABSOLUTELY NOT.