The first one I received had an issue where the floor frame was not square, so I contacted Overstock and they shipped out a new one right away and gave me a prepaid shipping label to send the old one back in. That was really great service since I'm trying to finish up my kitchen remodel. If you're installing the unit with a swing door, the instructions are spot on. I had also bought the add-on kit to allow the door to attach to the frame so you can pull the trash can (and door) straight out. If you use that kit, you have to blend the instructions from the two kits together. So for example, this kit has you installing the floor frame up against the front frame of the cabinet, but if you plan to use the door frame kit, you have to install it back some, so just pay attention. But as for the quality of the product, it looks great. The frame is heavy duty with some nice smooth glides. The cans themselves are what you'd expect. Overall I'm very happy and would have given it a 5 if I hadn't had to blend those two sets of instructions.
- How did the color on site compare with the actual product? Color was the same
- Please tell us about the quality of the product. The first one I received had an issue (the floor frame was not square), so I contacted o.co and they gave me a shipping label to send it back and shipped out a new one before I even got a chance to send the old one back. The new one was square.
- How accurate was the on site description of the product? Product description was spot on.