I order two sets of the 16 piece Red Vanilla Dining Set. It was guaranteed to be here by Thanksgiving. My packages arrived the Saturday, before Thanksgiving. I carried in the first box, and went out for the second box. While carrying in the second box I heard rattling, and said to myself, "That doesn't sound good", and it wasn't. Three of the cups were broken. I called Overstock ASAP, and the assistant asked, "If anything else was broken?" So, she waited while I went through the two boxes, and nothing else was broken. I was told shipping is closed for the weekend, and to call back on Monday...which I did. After receiving an email letting me know my two cups were on order, I had to call back and say it was three cups...not two. This was Monday before Thanksgiving. My shipment was'nt shipped as of yet. Well to my surprise my three cups were delivered on Tuesday before Thanksgiving. Now, if that's not service....I don't know what is. I'm very please with my dinner ware. The plates looked so pretty on the table. They have a simple elegance to them. If fact, when I was offer help with the dishes, I said, "No thanks". Thank you Overstock.com for coming through. I give you a Five Star Rating for your service.
- How did the color on site compare with the actual product? On target.
- How accurate was the on site description of the product? It looks like it does in the picture, but prettier. I'm very pleased with my dining set.