I ordered two of these and I am impressed with the quality of the actual product. The metal hardware seems solid and the mirrors are good quality (nicely beveled, and an added plus is that they don't fog up when it is steamy in the bathroom!). My husband and I are pretty handy and have done lots of renovations over the years, and I would have to say these were fairly difficult to install. The directions could be MUCH more detailed, really, how hard could it be to create an easy-to-understand set of directions? Our package did not come with an allen wrench, which is needed for installation. The location of the hole where the allen wrench needs to go to tighten the screw is so close to the wall that no matter how careful we were, we still scratched paint off the wall. It is a two person installation job once you get to the part of the process where you are lifting the mirror onto the metal wall mounts. Anyway, complaints aside, once they are installed they look great. I just wish it was a less frustrating experience to install them!