The fireplace had a nice quality look when we unwrapped all of the pieces, however, the mantle and base had damage. We called the customer service # provided in the instruction booklet and were told the pieces would be replaced. We received the replacement parts within the promised 3-5 days and they were perfect. The instructions were easy follow, all of holes matched up and assembly was easy with two people. We are very pleased with the way it looks considering it all came in a box and it gives us the look and feel of a fireplace in our home. We bought it more for ambiance than for heat so it fits the bill for us.
- How did the color on site compare with the actual product? Product was exactly as pictured and the color and finish was good.
- Please tell us about the quality of the product. Quality of the product was good.
- How accurate was the on site description of the product? The description was accurate.