Regarding Overstock: I ordered wrong and had to return the first order. Even that was easy. Overstock's return process could not have been easier and the credit appeared on my credit card very quickly.Regarding the blinds: My friend down the hall helped me to install and he didn't bother with all the hardware. He drilled a screw into my window frame, slide one side of the blind around the screw and then screwed in the second screw. It took him about 30 minutes to hang 8 blinds. They look great! They filter light so no more glare on my TV and my rooms look much cozier. But, I can still see my Atlanta skyline and neon lights...which is important to me!