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tristancolm Review

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quality issues with hammock bed, parts missing
 from florida, south palm beach,  May 15, 2013

I love this hammock - however, the first hammock bed received should never have passed quality control. One of the ropes was very frayed, and there was a large pleat with excess fabric on the bed, and frayed edges. Overstock took care of this by replacing the bed - however, it did take over 4 weeks to receive the replacement, with much confusion. Hardware was short shipped on the stand, but also dealt with by Overstock. I love the hammock - just felt the waiting time was exceptionally long in replacing it. Customer service staff were excellent. Warehouse needs help. I am also a retailer, so I am very aware of customer service. In this case, patience was rewarded with a beautiful hammock.

  • How did the color on site compare with the actual product? same
  • Please tell us about the quality of the product. very disappointed in first hammock bed received
  • How accurate was the on site description of the product? accurate
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