We bought this as a Christmas gift for my parents who enjoy drinking a lot of hot beverages. They love it. No more waiting for the teapot to whistle. The hot water is instant. They use it not only for hot tea and other hot beverages, but also for instant oatmeal. We have had one ourselves for about 5 years but had it installed when we built our house. Ours was twice the price. This unit from Overstock is just as good as far as quality and appearance. Installation was easy. My husband installed this unit for my parents in no time at all. The only problem he ran across is that the plug-in outlet under the sink was wired for the garbage disposal switch so he had to do a little rewiring. Not a big problem if you can do some simple electrical or have another outlet accessible. Everyone should have one of these. They're great! I am a frequent shopper on Overstock. I have yet to have a problem with anything I've purchased. Before I buy anything for my house, from bed linens to furniture, I check Overstock first to see if they have what I'm looking for. You can't beat 'em...and the low cost of shipping and no sales tax are always a plus.